FAQ

Shipping & Returns

We currently only offer shipping  to New  Zealand.

But we can arrange to ship internationally to you, please contact us at info@ecosophist.com.au for shipping information.

Domestic  Shipping

  -Standard Shipping within Australia.

  - Express Post within Australia  AUD $9.95

International Shipping

 New Zealand:

    - Free standard shipping on orders over $45

    - Standard shipping  flat rate AUD $7.95 (With tracking).

Domestic Shipping

  - STANDARD FREE SHIPPING:

     NSW, VIC, ACT 3 to 7 business days.

     QLD, SA, WA, NA & TAS 5 to 8 bussines days.

 - EXPRESS POST

     1 to 3 Business days for all the States.    

International Shipping (New Zealand)

    ECONOMY SHIPPING 10-14 business days.

    STANDARD SHIPPING  6-12 business days.

Note: Please allow us 1-2 days to process your order!

Due to the COVID19  situation domestic and international deliveries might experiment delays, These delays can be up to 1-5 days, and we ask that you bear with us during this challenging time. Thank you for your support and patience.

We use Australian Post and Sendle; sent from Alexandria, Sydney, NSW 2015

You will receive a tracking number via email, once your order has been dispatched

We always try our best to ensure our customers are 100% satisfied, if for some reason you are not satisfied we would be more than happy to help you.

To start your return process email us at info@ecosophist.com.au

Make sure to include the following information:

- Customer name and proof of purchase
- Reason for return
- Order Number

For more information about returning an item please read our returns policy.

Ecopads Care

Your make-up removal routine can stay the same! The only difference is that now you’re doing it without creating waste!

    - Add toner or cleansing water to your new pad and experience the super soft way in which it wipes away your make-up.

    - You can use both sides of the pad, as they are equally effective and equally soft.

We recommend hand-washing after each use, with soap and warm water for the Bamboo Pads and cold water for the Hemp Pads.

    - Washing it immediately after each use will make it easier to remove the make-up (before it sets in).

    - If you forget or can’t be bothered, that’s what your mesh bags are for! Simply pop your pads into the mesh bag and throw it in with your laundry for a deeper or an additional        clean.

    - Once washed, hang the pads up to dry, and they’re ready for the next time you need them!

      All our pads are made with organic materials, including hemp, bamboo and cotton.

    - This has been designed so that it can be used for all skin-types, but particularly for those with sensitive skin who are unable to tolerate synthetic materials such as                          microfibre (commonly used by other brands).

    - This also means that when your pad is at the end of its useful life (about 200 uses), you will be able to discard it knowing that it will decompose quickly and efficiently.

If you have any questions, feel free to reach out to us at info@ecosophist.com.au and we would love to help you out! Once again, thank you for partnering with us in committing to reducing our waste and impact on our beautiful planet!